Shipping info Domestic/International – Warranty Info – Returns

PLEASE NOTE CJ DESIGNS WILL BE CLOSED NOVEMBER 2nd TO NOVEMBER 21st.
Any orders that come in between November 1st 10am CST and November 21st. will be shipped out starting November 22nd.

 CJ Designs ships with USPS !  Domestically & Internationally !

PLEASE READ ALL INFO ON THIS PAGE ( updated 3.31.15 )

Terms:  We will ship your order after payment is received and funds are verified.

CJ Designs ships domestic orders USPS Priority ( usually takes 2-3 days ).

If you are not charged for shipping on your invoice you may be getting an invoice from us via paypal for the shipping charges due.

Nothing ships until paid in full UNLESS OTHERWISE STATED .

Other options for shipping can be made available to you by request ( i.e. UPS, FEDEX ).  Please know there will be a service fee (Labor and drop off time calculated) plus shipping fee associated for any shipment requiring shippers other than USPS.

NEED your order shipped FASTER just let us know and we will do our best to accommodate   If you require USPS Express ( 1-2 day ), or any faster shipping through UPS or FED EX  just email us or call and we can get you a shipping quote.

If you need your order shipped SAME WORKING DAY as order placed, please contact us by EMAIL OR PHONE.  We process orders at night and ship next working day.   A service fee of $15 will be applied to SAME WORKING DAY orders because we need to stop our normal operations to process your order faster.

Email us at ORDERS@CJDESIGNSLLC.com for more information.   Shop # 262-470-6617

CJ Designs on line-site is OPEN for ordering.   We are shipping 5 times per week by USPS  (Monday – Friday).  If you are in a rush or urgent need for any of these products, try your local CJ Designs dealer listed on our site to see if they may be able to help you.  If they don’t stock it at this time PLEASE email me or place the order and note in the check out page when you need this by.  We will do our  best to get these out asap

Any specials that show FREE SHIPPING will have Shipping Charges REFUNDED once order is processed for USA orders. Handling charges may apply for large and unusual shaped orders.

When using promo codes – Shipping charges may apply.

International Orders….

CJ Designs is happy to ship to you !  We want you to know that shipping internationally can be costly.  Shipping cost WILL NOT be included on your invoice when you order.  You will be sent an invoice for shipping charges due once we have processed your order.  We ship USPS Priority for most all orders ( typically takes 7-15 days to most countries).

** CJ Designs uses our own boxes for USPS Priority small packages instead of USPS Small Flat Rate Boxes and Envelopes.   By shipping this way we can insure the products in the package, track & confirm receipt of package to origin of destination.  This enables us and YOU the customer the ability to file a claim if you do not receive your package or it has been damaged.  We have found this to be the best way to handle your international orders. If you have any questions please email us.

USPS Priority Small Flat Rate boxes and envelopes are not insurable , cannot be tracked and no file can be claimed for lost or damaged products.

Once your order is processed and boxed up we will send you an invoice for shipping charges due.  If you would like an estimate for shipping cost just email us at orders@cjdesignsllc.com we are happy to help you out !

If you request another option for shipping ( UPS, FED EX, ect ) or for faster service same rules apply as stated previously.

Please also note: import duties and/or taxes (if applicable) are your responsibility. Check with your local customs office for more information

We ship USPS Priority insured for the value of products purchased outside the USA.  If you request otherwise, all sales are final and we can not take any responsibility for lost or delayed items.

Delays during international shipments are not uncommon. Normally packages arrive in 7-15 days, but sometimes they take up to 30 days.  If they do not show up please contact your local Customs office first.  CJ Designs cannot be held responsible for such delays.  The order and transaction is considered complete upon the merchandise being taken into possession by the shipping carrier.  Once shipped, an order cannot be cancelled.  Any refused shipments will result in NO REFUND to your account.  If item is lost on International orders, purchase price will only be refunded AFTER 30 days has passed AND USPS has issued a LOST statement or paid out the insurance claim.

There is a $40 minimum (including shipping costs) on any international order. This only applies to orders shipped outside the USA.  If your order is not over $40 you may see a second invoice to cover the handling fees – Extra customs forms and paper work take time to process, that’s why there is a fee.

We do not accept credit cards on orders outside the USA, no exceptions. You would need to pay by sending a PAYPAL payment in U.S. Dollars.  If you are a USA customer we also accept Check or Money order, but orders will only ship once payment is recieved.  For Credit Card/ Paypal Payment, please use this site.

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-If you are notified that a part is on back order it is our policy to ship your order complete when the back ordered part is received. If you are asking for split shipment please know you may incur extra shipping charges for doing so.

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-if you require special handling ( i.e. registered mail or extra insurance coverage, etc. ) for your package please email us directly at orders@cjdesignsllc.com we will get you a quote on how much this will cost in addition to your regular shipping fees.

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If shipping charges are not correct, please send us a note, once all fees and handling charges are applied, if an overcharge has been made, we will refund the balance due.   Sorry our computer is not the smartest all the time.  Large or bulky items (tires, gear, seats) most likely will have a second invoice sent with a shipping quote for finish processing your order.  Email if you have any questions and we will go over other options if available.

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ALL ORDERS:  Returns / Exchanges

Shipping charges and CC processing fees are non-refundable. You must contact us before sending your parts back and we will supply you with a return authorization number for the return. They must be in NEW condition and are subject to minimum 20% restocking fee.  All packages must have a RA# on the outside of the box.  Returns and exchanges for orders outside the USA must be prepaid and are subject to additional freight costs.  If you need parts shipped before we will recieve your products back, New products must be paid for and we will refund part cost once we have determined it is in NEW/ Unused – sellable condition.  If we can’t resell it, than you won’t be getting a full refund and we will contact you with your options.

– Why is there a restocking fee?  Labor hours are spent processing/ boxing/ and doing paper work on your order to process it as fast as we can.   Unfortunately we can not do this for free on returned/refunded orders.  If you don’t want this charge, please ask for an in store credit.

– NO RETURNS ON ELECTRICAL ITEMS, HELMETS, OR WORN CLOTHING.  NO RETURNS AFTER 30 DAYS.  NO RETURNS WITHOUT RECEIPT.

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Warranty Info:

NO warranty on any parts used for racing or modified by customer.  All other CJ Designs parts hold a 30 day warranty for manufacturer defects to original purchaser unless otherwise stated.  If products need to be repaired or rebuild we can send you a quote once examined in our shop.  All shipping charges are your responsibility.  We can also issue an in store credit minus shipping and CC fees is you chose.  Please let us know what you prefer.  PLEASE NOTE: WE WILL NOT BE ABLE TO WARRANTY ANY PARTS THAT HAVE BEEN MODIFIED OR ATTEMPTED REPAIR BY THE CUSTOMER.  We appreciate the fact that you may want to “trouble shoot” or “fix” what the problem may be , but we are unable to do our in house evaluation of the product if you do so.

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Import duties and taxes:

(if any) are the sole responsibility of the recipient. Check with your local customs office for more information.

How to contact us:

We hope this information answers your questions. Of course, please do not hesitate to contact us with any additional questions you may have.

email : orders@cjdesignsllc.com

phone : #262-470-6617

THANKS FOR YOUR SUPPORT !